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Click here for more sample CPC practice exam questions and answers with full rationale

Email Etiquette in an Instant

The primacy of email in our work lives means we need to pay attention to proper email etiquette. Webster defines etiquette as, “the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.” The rules of etiquette—dress, speech, and behavior—depend on the setting we are in, […]

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