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MI Auto Carrier Paying Less Than Billed Amount

I am looking for information regarding Michigan Auto Claims and how to handle the remaining balance.
Some of our claims are paid less than the billed amount with the carrier stating it is "above the usual and customary" for our area.
We do not have a contract with the auto carrier and feel that they do not have the right to pay less than our fee.
Normally, when dealing with an insurance company that we have no contract with, the unpaid portion is billed to the patient.
The auto carrier is informing me and the patient that we are not allowed to balance bill the patient for the remaining balance.
I would appreciate any input on this issue.
Thank you so much.

Medical Billing and Coding Forum