There may come a time when you have to make a vital business decision between getting more front line staff to help your swamped medical practice or to get a virtual medical receptionist. After reading this article, you will see that getting a virtual medical receptionist, whether it is to enhance the service of your medical office or to improve your bottom line, is a more viable and smart business decision. One that will make you wonder why you didn’t have one in place a long time ago.

First impression counts

Now, let’s start with the disadvantages of a human medical receptionist. Being in the service industry, you have to understand that first impression really counts. When potential patients call your medical office, your receptionist staff will be their first point of contact. Let’s say that your receptionist is having a bad day and answer the phone not in a friendly and professional way, most likely it will put off potential patients. How can they trust a medical office that doesn’t even respect their patients on the phone?

When things get too hectic

Then there’s the problem of multi-tasking. Your receptionist is bound by the fact that humans can only do so much at the same time. As competent as your receptionist is, when things get too hectic, no doubt it will badly affect his or her work performance. Imagine this: patients are pouring in that demand their full attention, phones are ringing non-stop, there are loads of administrative things to take care of on top of that; this is the challenge faced by your medical office.

Virtual medical receptionist is reliable

So how will a virtual medical receptionist help you? Some of the best traits of a virtual medical receptionist is that it’s consistently reliable and dependable. By reliable, it means that a virtual medical receptionist can answer phone calls in a friendly, natural and warm voice — all the time. It is not affected by personal problems or bad moods, so your patients will always feel appreciated.

It works 24/7

A virtual receptionist can work 24 hours a day and 7 days a week. What’s even better, it doesn’t require any supervision at all. This is a sure-fire way to keep your medical practice ahead from the competition, as most only operate during the regular 9-5 business hours. With a virtual medical receptionist in place, patients can call to make appointments at any time of the day and night. They can also change or cancel their appointments the same way.

Other advantages of a virtual receptionist

A virtual medical receptionist can handle multiple phone calls at the same time. This means, your patients will never get a busy tone when they call your office. Also, gone will be the days when patients are told to wait for a long time on the phone as the office staff is busy taking other phone calls or tending for patients.

Conclusion

It is obvious the many advantages that a virtual receptionist has. It is reliable, dependable and can work 24/7 without supervision. A virtual medical receptionist is also a more cost-effective solution rather than hiring more staff. There is no maintenance fee as well. Ultimately, it can help increase your bottom line.