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Feds and U.S. Attorneys Continue to Crack Down on Telemedicine Fraud

Medical practitioners in Michigan are held responsible for their role in Medicare fraud scheme. On Aug. 24, U.S. Attorney Andrew B. Birge announced criminal and civil enforcement actions against four Michigan medical practitioners for their role in perpetuating a telemedicine scheme to defraud Medicare. The practitioners signed off on illegitimate orders for medical braces and […]

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AAPC Knowledge Center

Helping Substance Abusers Via Telemedicine

The U.S. Drug Enforcement Administration (DEA) missed its deadline for creating regulations for a special registration process for prescribing controlled substances via telemedicine. What Is the Ryan Haight Online Pharmacy Consumer Protection Act? The Ryan Haight Online Pharmacy Consumer Protection Act of 2008 regulated a provider’s ability to prescribe controlled substances. Under this Act, a […]

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AAPC Knowledge Center

Telemedicine Telehealth Denials Aetna Texas

Hi all,

This is my first time posting, so I hope I’m in the right forum and also not repeating someone else’s question.

This question is specifically for Aetna in Texas but any feedback is appreciated.

I am getting no where fast when trying to get reimbursement from Aetna for Televisits. I’ve coded it all kinds of ways: POS 2 no modifiers, POS 2 modifier GT, and POS 2 modifier 95.

Every claim is being denied for various reasons: (1) Missing/incomplete/invalid/inappropriate place of service, (2) Procedure code incidental to primary procedure, and/or (3) Claim/service lacks information or has submission/billing error(s) which is needed for adjudication. (and a few other denials… basically all meaning the same thing)

What makes it worse is that every Aetna provider rep I get on the phone tells me something different. A lot of overseas reps will just default to "appeal and send records," but I cannot do that for EVERY Aetna televisit! Does anyone know what Aetna’s deal is? What is the best way to bill televisits for Aetna members?

Thank you in advance for your input!
-Brennen

Medical Billing and Coding Forum

Telemedicine – can someone clarify?

Forgive me if this question has been asked already, I couldn’t find anything definitive. I have never worked for a practice that’s even entertained the idea of telemedicine, so it’s brand new to me. :)

Everything I’m reading on telemedicine (from Medicare and Medicaid) indicates that it’s primarily for "underserved rural areas". Does this mean that it’s for when a patient is in a hospital or PCP office in the middle of nowhere and needs a specialist to consult on their case and that’s how the specialist is brought in rather than one of them having to make the trip to wherever? Or if the doctor is on call for a local facility and gets "dialed in" (for lack of a better term) rather than rushing over to the hospital? Or is it for a patient after hours who has a minor ailment that can be addressed without making them wait for the next business day to physically come into the office?

I would imagine that in the the instance of the first two scenarios, all the elements of the E&M could be hit because it’d be almost a collaborative effort, right? (the practitioner who’s physically with the patient does the exam) But in the last scenario – the after hours patient – it really could never be higher than a 99213 because it would be a limited physical exam.

Do I have the right idea on this or am I not even in the right ballpark?

Thanks!

Medical Billing and Coding Forum

Telemedicine webinar- Psych diagnostic Interview

Our Consult service does psych consults in our hospitals emergency room. Billing 99241-99245 GT modifier POS 02, unless medicare we use "G" code and no GT. My question is….In your 1/8/19 Webinar it was stated that **May not bill for Psychiatric Diagnostic Interview exams with medical services or E/M services. My understanding of Psych diag interview is 90791-90792. But you mention WITH e/m visit. Do you mean you can’t bill both? Or do you mean any initial psychiatric evaluation? Our patients are see by the E.D. physician so I assume this wouldn’t pertain to Consult Psych.. Correct?

Medical Billing and Coding Forum

Telemedicine Services

I have visits with appointment type : "Telemedicine 10 minute"

Here , Do we need to use modifier with E & M codes over here depending on the type of appointment ? If yes Which ?I mean as per my knowledge, 95 modifier with CPT code for commercial insurance plans, while the “GT” modifier must be included for Medicare and Medicaid plans is used. Request to guide the importance and requirement of these modifiers and effect on payment.

Chief Complaint
None recorded.
Vitals
None recorded.
Allergies
Allergies not reviewed (last reviewed 12/13/2018)
Medications
Medications not reviewed (last reviewed 12/13/2018)
Flucelvax Quad 2018-2019 60 mcg (15 mcg x 4)/0.5 mL IM suspension
12/08/18 filled MEDCO
predniSONE 50 mg tablet
10/26/18 filled MEDCO
Vaccines
None recorded.
Problems
Reviewed Problems
Family History
Family History not reviewed (last reviewed 12/13/2018)
Social History
Social History not reviewed (last reviewed 12/13/2018)
Smoking Status: Never smoker
Surgical History
Surgical History not reviewed (last reviewed 12/13/2018)
Appendectomy – 08/2001
Past Medical History
Past Medical History not reviewed (last reviewed 12/13/2018)
HPI
Pt here for 2nd visit to discuss condition and develop a relationship. We discussed the above and future use of medical marijuana.
ROS
ROS as noted in the HPI
Physical Exam
Patient is a 25-year-old male.

Constitutional: General Appearance: healthy-appearing, well-nourished, and well-developed. Level of Distress: NAD. Ambulation: ambulating normally.

Psychiatric: Insight: good judgement. Mental Status: active and alert and normal mood. Orientation: to time, place, and person.

Head: Head: normocephalic and atraumatic.

Eyes: Lids and Conjunctivae: non-injected and no discharge.

Neck: Neck: supple and trachea midline.

Skin: Inspection and palpation: no rash, lesions, ulcer, induration, nodules, jaundice, or abnormal nevi and good turgor.
Assessment / Plan
Pt here for followup visit. We discussed patient’s future use of MMJ. We discussed the risks and benefits. Pt understands that we will certify patient, but the recommendation does not constitute a prescription for medical cannabis.

Pt here with below diagnosis – pt here for evaluation for their condition, evaluation of their medication use, and discussion for alternative treatments.

1. Multiple sclerosis
G35: Multiple sclerosis

Return to Office
None recorded.

Medical Billing and Coding Forum

DOJ Catches Telemedicine Fraud

Telemedicine is a new mode of delivery of care and is ripe for fraud opportunities, but the Department of Justice appears to be on top of potential schemes. The DOJ indicted four men  with a multi-state telemedicine scheme that billed at least $ 931 million in fraudulent claims to private insurances according to the Department of […]

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AAPC Knowledge Center

Telemedicine Offers Benefits to Providers

Deloitte did a 2018 survey of US healthcare consumers and physicians, and found: 90 percent of physicians see the benefits of telemedicine technology but only 14 percent have the ability to perform video telemedicine visit capabilities right now, in 2018 Of the remainder, only 18 percent plan on adding the capability over the next few […]

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AAPC Knowledge Center