Click here for more sample CPC practice exam questions with Full Rationale Answers

Practice Exam

Click here for more sample CPC practice exam questions and answers with full rationale

Practice Exam

CPC Practice Exam and Study Guide Package

Practice Exam

What makes a good CPC Practice Exam? Questions and Answers with Full Rationale

CPC Exam Review Video

Laureen shows you her proprietary “Bubbling and Highlighting Technique”

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Practice Exam

2016 CPC Practice Exam Answer Key 150 Questions With Full Rationale (HCPCS, ICD-9-CM, ICD-10, CPT Codes) Click here for more sample CPC practice exam questions with Full Rationale Answers

Practice Exam

Click here for more sample CPC practice exam questions and answers with full rationale

Improve Your Bottom Line, Get a Virtual Medical Receptionist

There may come a time when you have to make a vital business decision between getting more front line staff to help your swamped medical practice or to get a virtual medical receptionist. After reading this article, you will see that getting a virtual medical receptionist, whether it is to enhance the service of your medical office or to improve your bottom line, is a more viable and smart business decision. One that will make you wonder why you didn’t have one in place a long time ago.

First impression counts

Now, let’s start with the disadvantages of a human medical receptionist. Being in the service industry, you have to understand that first impression really counts. When potential patients call your medical office, your receptionist staff will be their first point of contact. Let’s say that your receptionist is having a bad day and answer the phone not in a friendly and professional way, most likely it will put off potential patients. How can they trust a medical office that doesn’t even respect their patients on the phone?

When things get too hectic

Then there’s the problem of multi-tasking. Your receptionist is bound by the fact that humans can only do so much at the same time. As competent as your receptionist is, when things get too hectic, no doubt it will badly affect his or her work performance. Imagine this: patients are pouring in that demand their full attention, phones are ringing non-stop, there are loads of administrative things to take care of on top of that; this is the challenge faced by your medical office.

Virtual medical receptionist is reliable

So how will a virtual medical receptionist help you? Some of the best traits of a virtual medical receptionist is that it’s consistently reliable and dependable. By reliable, it means that a virtual medical receptionist can answer phone calls in a friendly, natural and warm voice — all the time. It is not affected by personal problems or bad moods, so your patients will always feel appreciated.

It works 24/7

A virtual receptionist can work 24 hours a day and 7 days a week. What’s even better, it doesn’t require any supervision at all. This is a sure-fire way to keep your medical practice ahead from the competition, as most only operate during the regular 9-5 business hours. With a virtual medical receptionist in place, patients can call to make appointments at any time of the day and night. They can also change or cancel their appointments the same way.

Other advantages of a virtual receptionist

A virtual medical receptionist can handle multiple phone calls at the same time. This means, your patients will never get a busy tone when they call your office. Also, gone will be the days when patients are told to wait for a long time on the phone as the office staff is busy taking other phone calls or tending for patients.


It is obvious the many advantages that a virtual receptionist has. It is reliable, dependable and can work 24/7 without supervision. A virtual medical receptionist is also a more cost-effective solution rather than hiring more staff. There is no maintenance fee as well. Ultimately, it can help increase your bottom line.

Get a free trial of the best virtual medical receptionist system only from AngelSpeech Inc. The company has been providing doctors in the US and Canada with modern medical answering services since 2006, such as an online patient reminder system.

Virtual Groups: There’s Value in Volume

Together, low-volume eligible clinicians can earn positive Part B payment adjustments in 2020. Clinicians who were ineligible to participate in the Merit-based Incentive Payment System (MIPS) in 2017 will have a better chance of qualifying in 2018. The Centers for Medicare & Medicaid Services (CMS) finalized their policy for virtual groups in the 2018 Quality Payment Program […]
AAPC Knowledge Center

Why Your Medical Office Should Use a Virtual Medical Receptionist

As much as you don’t like to admit it, there are some things that are best left to machine and computer to do. If it means that the work can be done more effectively and efficiently, as well as being error-free, then you should not object to such a thing. Not to say that all jobs should be given to robots and the likes. But in the case of a medical receptionist, it may be better to have a back-up in the form of a virtual medical receptionist to support your medical office — especially during those really hectic days.

Here’s the thing. You may feel like you have hired the best medical receptionist ever. However, there is one weakness that you have not taken into consideration. Your medical receptionist is still only human! Though the person may be good at multi-tasking, there’s only so much that one person can do at the same time. Sure, the person may do a great job when your medical practice isn’t packed yet, but when things get so hectic, it will surely affect the quality of the work and service that the medical receptionist provide to patients and potential patients. It’s only natural for human beings to feel tired and testy when things get so hectic after all.

Here’s what you should always remember: you are in the service industry. Your front line is especially important as it determines the first impression that patients will get about your medical office. One small mistake, such as answering the phone grumpily or not picking up the phone at all, could seriously cost your business. Before you know it, you are already losing a potential patient and thus decreasing your bottom line.

These potential problems can be avoided when you get a virtual medical receptionist. Using a virtual medical receptionist, you can be sure that no phone calls will left unanswered. That’s right, the system supports taking multiple phone calls at the same time. One of the things that patients hated the most about calling a medical practice is when they are put on hold for what seem like an infinite amount of time. With the virtual medical receptionist, however, it will be a thing of the past.

Unlike a human medical receptionist that may be affected by personal matters when answering phone calls, a virtual medical receptionist will always greet patients in a warm and friendly tone. It can also speak in many languages, which is another plus point.

A virtual medical receptionist can also turn your medical practice into one that runs 24/7. This will definitely put you ahead of your competitors. One of the best things about the virtual receptionist is that they can run without any supervision at all. With a virtual medical receptionist in place, your patients can make appointments at anytime of the day and night.

Instead of hiring more staff, getting a virtual medical receptionist to help lighten the work load in your medical office is definitely a more efficient and effective solution.

If you want to learn how a virtual medical receptionist can benefit your medical practice, visit the website of AngelSpeech Inc now. AngelSpeech offers free trials for its medical answering services such as an online appointment scheduler and more.

Put Your Virtual Team to Work

Build an optimal remote team that contributes to your organization’s success. In the 2016 Membership Survey, 26 percent of coders and billers said they work from home some of the time, and 8 percent said they worked from home all of the time. As information and communication technology continues to advance, more remote coding and […]
AAPC Knowledge Center

Virtual Groups Remain an Alternate Reality

The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) provides for voluntary virtual groups for assessment purposes in the Merit-based Incentive Payment System (MIPS). The concept was too complex for the Centers for Medicare & Medicaid Services (CMS) to implement this first year of the new Quality Payment Program; CMS contends they w
AAPC Knowledge Center

Speak Out About Virtual Groups

When the Centers for Medicare & Medicaid Services (CMS) proposed the Quality Payment Program, there was talk of virtual groups — individual clinicians and small group practices joined together to report on Merit-based Incentive Payment System (MIPS) requirements as a collective entity. This idea didn’t make it into the final rule last year, but CMS […]
AAPC Knowledge Center

Virtual Reality Is Making Strides to Help Paraplegics Walk

There’s hope for paraplegics who are told they’ll never be able to walk again. Brain-machine interfaces provide a strategy aimed at restoring mobility in severely paralyzed patients, according to a study published on Aug. 11 in Scientific Reports. The eight patients who participated in the study have gained some motor control. The article, “Paraplegics Are Learning […]

Beware Virtual Credit Card Payments

In recent years, insurance payers have been turning to “virtual credit cards” to reimburse medical claims. For providers, these payments may not be such a good deal, however, and often come with hidden fees (imposed by the credit card company) that may reduce the value of the payments by as much as 5 percent. The […]