I work at an Urgent Care in a town that has a shortage of medical providers. Often people will call their PCP and they can’t get in to see them for weeks and new patient appointments are an average of 3 months out. As a result we often get patients who come and check in and then once they are roomed they will tell the MA that they want to be seen for a chronic condition or something that is out of our range of care. We end up spending the time to call their clinic and intercede to try to get them in to see their PCP and then we check them out and don’t bill for anything. This happens a lot and I am wondering if anyone has any opinions/suggestions as to whether we could bill a nurses visit for this or if I should just let it go?