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AWV Required elements

Hello,
I have a provider who saw a Medicare patient for a routine physical and billed 99397, claim got denied by medicare.
we are not able to use AWV codes due to the physical did not contain all the AWV required elements.
Should the provider recall the patient back to perform the AWV elements and re submit the claim using AWV codes.

Much appreciate your Response !

Thanks

Medical Billing and Coding | AAPC Forum