Normally insurance companies pay out to the subscriber but we have run into some instances where the insurance company pays us directly instead of the patient. So than we refund the insurance company so they can properly process the claim and pay out to the patient. Some insurance companies are giving us a hard time and asking why can’t we just refund the patient. The company policy is to refund the money to the insurance company. I was wondering if any one else runs into this issue and how do they handle it?
Thank you in advance.