Hi, we get a myriad of patients calling asking for discounts on bills that their insurances have applied to their deductible. So we tell them that per our contract with the insurance we are legally obligated to collect the amount specified. We often hear, oh dr. X offered me a 20% discount for paying online. I didn’t really believe this until I happened to get a bill from a provider and was offered a 20% discount for paying through their website. First, that just doesn’t seem right and second, aren’t they getting less money because of credit card fees ?? I’m so confused on how this is legal. Anyone have any insight? These are not cash patients.