Summary:
• ICD-10 CM Coding/CPT-4 Surgical/CPT-4 Nonsurgical/HCPCS/HIPAA Regulations Medical Billing
• Anatomy/Pharmacology/Medical Terminology, ICD-10 CM and ICD-10 PCS from AAPC
• Microsoft Office Suite 2010, i.e. Word, Excel, PowerPoint, Outlook, Access, internet research
• Administrative: File management, data input, letter composition, client inquires, and customer service
• Multilingual: Urdu/Hindi/Bengali; Medical/DCF/Court/Insurance com/three way line phone interpreting
• Accounting: Accounts payable, Accounts receivable, Income Tax, Payroll, and Auditing

Professional Experience:
Bay State Interpreters Inc., Gardner, MA
Interpreter, 2009-Present
• Work with hospitals patients, courts, insurance companies, three-way line phone settings
• Knowledge of medical vocabulary’s interpreting at professional level
• Discuss key issues of cultures of the patients with staff

Bulfinch Temporary Service, Boston, MA
On-Site at MGH, Charlestown NY, MA
Senior Customer Service, 2013
• Handled all communications, which include correspondence, telephone and email, from patient and other departments within the PBO
• Utilized customer service, self pay collection, refund process and billing experience to gather and interpret relevant information to resolve patient account issues and complaints
• Ensure accurate patient billing through review of account history, third party billing activity and analysis of payments and adjustments at Massachusetts’s Physician’s Organization-MGPO

Randstad Staffing, Charlestown, MA
On-Site at Partners Healthcare
Cash/Remittance Processor, 2013
• Break down the lock box, use Soarian software, create an Insurance and verification, Account Transfer
• Balance, add batch, enter batch entry, post batch, Print out balance report, process patients credit card

Asian American Civic Association, Boston, MA
Accountant, 2013
• Allocate bank charge, class income item, bank reconciliation
• Find out total Sick leave and Vacation hour by using Excel for Payroll period ending day
• Matched Credit Card transaction with sales receipt
• Filling, labels option by using mail merge

Cambridge Health Alliance, Somerville, MA
Practice Medical Receptionist 2012
• Checked in patients as they arrive in a courteous customer service manner
• Scheduled, cancel & no show office appointments both internal and external to the practice
• Collected co-pays from patients and process co-pays for deposit; reconciled cash collection

MDP Inc., Boston, MA
Medical Billing/Coding, 2011
• Entered transaction entry, completed daily work reports
• Managed claims, obtained patient information, printed out explanation of benefits
• Handled sensitive and confidential material according to HIPAA regulations

H & R Block, Medford, MA
Income Tax Specialist, 1999-2004
• Experience preparing income tax; responsible for quality customer service and applied interpreter skills for non-English speaking customers.

Harvard Student Agencies, Cambridge, MA
Assistant Accountant, 1996-2001
• Experience in accounting field, responsible for accounts payable and receivable, and payroll.

Education:
American Carrier Institute, Cambridge, MA, Medical Coding/Insurance Billing/Auditing, & Certification 2014
Operation A.B.L.E. of Greater Boston, Inc. Skills2Work (Certified) 2013
University of Dhaka, Dhaka, Bangladesh, Bachelor’s Degree & Accounting 1981