Many call centers are able to offer services for making appointments for your patients, taking messages, and making sure that calls reach the correct places. However, some of the best companies can also offer nurse telephone triage. The patient will be able to ask the nurse a variety of medical questions ranging from basic medical questions to helping with emergencies until the physician can be contacted.
When you choose a company that offers nurse telephone triage, you want to make sure that the nurses they employ have the skills and knowledge that it takes to do the job correctly. They need to have great communication skills and they need to have patience. When it comes to dealing with patients who are worried and trying to figure out their problems, patience is truly a virtue. They need to know how to help the patient focus, and they need to be able to ask the right questions of the patient to get all of the information needed to make a correct choice in how to deal with the problem. While the nurse will not be able to make a diagnosis over the phone, he or she should be able to have the skill to let the caller know if they have an emergency and then direct them to where they need to go.
The nurse telephone triage service is especially valuable for after hour service. When you and the rest of your staff of medical professionals have gone home, you want your patient to be able to contact someone with the skills to help them. Find a medical call center that will be able to offer these services and that can guarantee the training of their nurses on staff. It is vital that they have undergone HIPAA training, a legal requirement, so that they know the laws that help to protect a patient’s privacy.
Having a service that can handle many of your patient calls will help to give you more time to take care of other aspects of the business as well as your personal life. You want to be able to help your patients as much as you can, but you need to have time away from the office as well. The nurse telephone triage service can be one of the best things that you can invest in for your company.
MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
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