I have been asked to assist a hospital who is a year past the original implementation "Go-Live" date with Meditech (MT) Web Ambulatory. Upon coming on-board as a resource with no previous Meditech knowledge I have found myslef struggling imensley with a multitude of MT’s strategies and standards. My pain points so far are revolved around; (MT) Specialist and lack of valuable training (not just lengthy text driven "best practice" guides), MT Consultants who seem to have their own agenda and only want to train and build the system to bare minimul functionality (making you forced for additonal "optimization" services, which should be basic functionality anyways), CQMs requied or "standard content" workflows, guides and mapping being completely unrealistic, and the lack of any recorded "build" trainings. Not trainings of an already build and functioning system. And dont even get me mentioned on the Priority Packs. After receiving the latest Priority pack and 4 days of trying to figure out validating Nomenclature Mapping for CQM measures and multiple scheduled calls with the Specialist and Consultant I learned we are currenty "Non-Versioned MT" and havent received ANY standard content edits in over 18 months (no one bothered to mention this) I thought to myself, am I on candid camera? This is unacceptable and unlike any other EHR implementation I have ever been apart of. If their is anyone out there with some advice or guidance on MT build, functionality, quality measures education, webinars, tips, tricks, how-to’s, ANYTHING they could provide me or point me towards I would be GREATLY APPRECIATVE!

Also, if their are any other MT Web Amb customers out there who wouldn’t mind sharing their experience or chatting I would love to be able to pick your brain!

Thank you in Advance,

MT Web Amb Rookie