I work in an urgent care/primary care setting. We have standing triage orders based off complaints so x-rays and labs are ordered by an MA (usually) before the providers see patients. Sometimes the patients leave after having x-rays or labs but before the providers seen the patient. I am under the impression you cannot bill an E&M for these visits but others say to go with a 99211. We don’t bill "incident to" really. Our claims are filed under the extenders’ names and numbers with the supervising provider as the co-signer.

Is the 99211 appropriate? Where can I find the supporting documentation?

Thanks!!!!!