I have never come across this situation and hoping for some insight. We had a patient who was fitted for custom diabetic shoes and inserts in Aug. The shoes came in and were dispensed on 8/17 but the inserts were on back order and never dispensed. The patient passed away on 9/3. Her inserts finally came in this week. The person who does the fitting for the office said that the inserts can not be returned and that we can still bill for them. I don’t see how we can bill for inserts that were never dispensed but also don’t our doctor charged for something we can’t bill for. If we do bill them what date do we use?

Thanks for any help